Support

Questions, bugs or feedback? We're happy to help.

Email us and we'll get back to you, usually within 2 business days.

You can also message us from the support chat in the app's Profile tab.

Common questions

Where is my workout data stored?

On your phone. Baral doesn't upload your workouts, plans or photos to our servers.

Will I lose my data if I delete the app?

Yes. Deleting Baral deletes its data from your phone. Keep your phone backed up (for example, with iCloud Backup) so you can restore it.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, and choose Baral. Cancel at least 24 hours before your free trial or current period ends to avoid being charged. Deleting the app does not cancel a subscription.

How do I get a refund?

Subscription refunds are handled by Apple. Request one at reportaproblem.apple.com.

I changed phones. How do I get my subscription back?

I have a question about a shop order.

Email us with your order number and we'll sort it out.

When reporting a bug

Include your iPhone model, iOS version, what you were doing, and a screenshot if you can. It helps us fix things faster.